Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 523,600 Customer service training 261,800 Discounting room

A quality control activity analysis indicated the following four activity costs of a hotel.

Verifying credit card information

523,600

Customer service training

261,800

Discounting room rates due to poor customer service

130,900

Correcting charges to customer invoices

392,700

Total

$1,309,000

Sales are $7,700,000 for the year. Prepare a cost of quality report.

Present percentage values to one decimal place.

Cost of Quality Report

Quality Cost Classification

Quality Cost

Percent of Total Quality Cost

Percent of Total Sales

Prevention

$

%

%

Appraisal

$

%

%

Internal Failure

$

%

%

External Failure

$

%

%

Total

$

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