Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 489,600 Customer service training 367,200 Discounting room

A quality control activity analysis indicated the following four activity costs of a hotel.

Verifying credit card information 489,600
Customer service training 367,200
Discounting room rates due to poor customer service 244,800
Correcting charges to customer invoices 122,400
Total $1,224,000

Sales are $6,800,000 for the year. Prepare a cost of quality report.

Present percentage values to one decimal place.

Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $ % %
Appraisal $ % %
Internal Failure $ % %
External Failure $ % %
Total $ % %

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Accounting Questions!