Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 259,200 Customer service training 172,800 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
| Verifying credit card information | 259,200 |
| Customer service training | 172,800 |
| Discounting room rates due to poor customer service | 345,600 |
| Correcting charges to customer invoices | 86,400 |
| Total | $864,000 |
Sales are $5,400,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
| Cost of Quality Report | |||
| Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
| Prevention | $ | % | % |
| Appraisal | $ | % | % |
| Internal Failure | $ | % | % |
| External Failure | $ | % | % |
| Total | $ | % | % |
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