Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 259,200 Customer service training 172,800 Discounting room

A quality control activity analysis indicated the following four activity costs of a hotel.

Verifying credit card information 259,200
Customer service training 172,800
Discounting room rates due to poor customer service 345,600
Correcting charges to customer invoices 86,400
Total $864,000

Sales are $5,400,000 for the year. Prepare a cost of quality report.

Present percentage values to one decimal place.

Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $ % %
Appraisal $ % %
Internal Failure $ % %
External Failure $ % %
Total $ % %

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