Question: A service is __________; a product is _______. Tangible, Tangible Intangible, Intangible Intangible, Tangible Tangible, Intangible Determining how to best use people, space, and equipment

A service is __________; a product is _______.
Tangible, Tangible
Intangible, Intangible
Intangible, Tangible

Tangible, Intangible

Determining how to best use people, space, and equipment involves:
Capacity planning
Layout planning
Continuous improvement
Forecast planning

This continuous improvement tool describes the steps of a process:
Scatter diagram
Pareto chart
Flow chart
Check sheet

The DMAIC approach (Define, Measure, Analyze, Improve, Control) is part of:
Six Sigma
Just-in-Time
Benchmarking
Kaizen

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