Assume instead, the customer asks Chuck if she can return an item if she changes her mind
Question:
Assume instead, the customer asks Chuck if she can return an item if she changes her mind after purchasing it. Chuck replies, “Sure, okay, you can get all of your money back.” The customer then purchased the item but brought it back to the store the next day. The store manager refused to refund her money saying, “Sorry, we don’t refund money, we only give store credit.” Can the customer enforce the refund terms stated by Chuck?
A. Yes, the store is legally required to refund within a reasonable period of time.
B. Yes, because Chuck has an apron, he has implied authority to offer cash refunds to customers, and Atlas must honor his statement.
C. Yes, it looks reasonable to the customer that Chuck can offer a cash refund, so there is an enforceable contract right to a refund.
D. No, Chuck has no authority to offer refunds.
Management and Cost Accounting
ISBN: 978-1405888202
4th edition
Authors: Alnoor Bhimani, Charles T. Horngren, Srikant M. Datar, George Foster