Question: A university defined four core processes in relation to teaching. An evaluation of strategic importance, health, and feasibility using a survey among the department chairs
A university defined four core processes in relation to teaching. An evaluation of strategic importance, health, and feasibility using a survey among the department chairs has resulted in the following assessment:
- Develop and Manage Study Programs: Importance 90%, Health 90%, Feasibility 40%.
- Market Study Programs: Importance 75%, Health 80%, Feasibility 60%.
- Schedule Courses: Importance 95%, Health 30%, Feasibility 50%.
- Deliver Courses: Importance 95%, Health 70%, Feasibility 30%.
- Manage Student Services: Importance 85%, Health 50%, Feasibility 40%.
- Manage Facilities: Importance 40%, Health 35%, Feasibility 70%.
Determine which process to be selected for process improvement considering a process portfolio. Justify your choice. Note: you do not require to draw process portfolio diagram in your answer script
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