Question: A value proposition sometimes fails and drives switching behaviour in any of three main areas: a. staff, service recovery, ethical problems b. servicescape, convenience, quality

A value proposition sometimes fails and drives switching behaviour in any of three

main areas:

a. staff, service recovery, ethical problems

b. servicescape, convenience, quality

c. product attributes, quality, service climate

d. pricing, convenience, competition

e. warranties, guarantees, service catastrophe

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