Ace Hardware has a rewards program for loyal customers After a certain number of purchases, Ace sends a customer a gift card to be used within a two month period This example shows that a CRM thanks all customers for their business with a rewards card b consumers are loyal to companies that have rewarded loyalty with a gift card c consumers are only loyal to companies that have low prices d CRM techniques focus on rewarding all customers

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Question: Ace Hardware has a rewards program for loyal customers. After a certain number of purchases, Ace sends a customer a gift card to be used

Ace Hardware has a rewards program for loyal customers. After a certain number of purchases, Ace sends a customer a gift card to be used within a two-month period. This example shows that _______.

	a.	CRM thanks all customers for their business with a rewards card
	b.	consumers are loyal to companies that have rewarded loyalty with a gift card
	c.	consumers are only loyal to companies that have low prices
	d.	CRM techniques focus on rewarding all customers

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