Question: _____ activities create value for which customers are willing to pay, whereas _____ activities do not add value directly to the firm's products or services.

_____ activities create value for which customers are willing to pay, whereas _____

activities do not add value directly to the firm's products or services.

a. "Procurement, operations"

b. "Primary, support"

c. " Support, primary"

d. "Accounting, outbound logistics"

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