Question: _____ activities create value for which customers are willing to pay, whereas _____ activities do not add value directly to the firm's products or services.
_____ activities create value for which customers are willing to pay, whereas _____
activities do not add value directly to the firm's products or services.
a. "Procurement, operations"
b. "Primary, support"
c. " Support, primary"
d. "Accounting, outbound logistics"
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