Actuall Question- I need a conclusion for below mentioned answer.

Question- Design the HRM selection, orientation, training, performance management, and incentive compensation program that will develop these competencies.

Answer- Selection Program,The right hiring strategy is crucial to recruit workers who support the company 's needs to improve customer service. It is essential. The next steps to develop the right selection strategy can be taken:-

Create and define a clear job description. Descriptions of work help to define and list abilities , skills and vital attributes required for the role. It ensures clear access to specific requirements / qualities and a shared understanding of the work and its tasks.

Posting/advertising of job in relevant agencies and/or sources. Job ads should be put in online newspaper modes where it draws the applicants and maximises target audiences. It is necessary to recognise and targeted the talent pool in order to ensure that the most qualified applicants would apply for vacancies.

Screening of Applications/resumes received,The received summaries must be screened and chosen based on the best match of ability and experience for the role / job. Applicants may be required to undergo a certification test to maintain a high attitude to customer service.

Interviews and selectio, A selection committee should be formed to interview and select applicants. This helps to minimise interviewer distortions. Interviewing can aid in determining the customer service orientation of an applicant and we can use interviewing methods for certain situational questions, scenarios and roles.

Conduct Background and reference checks,A history and criminal record review is critical in any recruiting process. Job references are also a good way to find the success of applicants in past employment.

Post this a final offer should be made to the candidate who has been selected and assessed on all above parameters.

Orientation, This is a way to introduce new workers to their jobs and work environments, and to familiarise them with them. The fundamental objective of orientation sessions is to prepare the staff to complete tasks in a new setting with the requisite tools and expertise.

Know the history, community, vision and mission of the company, current businesses and future plans.

Inform them of strategies , procedures and programmes. Ensure that staff understands its position and related activities and interdependencies in the organisation.

Summarize the ideal workplace culture, code of behaviour and conduct, dress code, advantages, safety policies, training programmes, and awards programmes for employees.

Present payroll, attendance, promotion, grievance and other work specifics to workers.

Creating comfort and relationship Orientations are structured to build and promote acceptability and association. It allows workers in their divisions and other team members to get to know each other.

Building and spreading Culture Organization This helps new staff understand organisation and 'How to do things here.'

Training Program

Training courses will take place in classroom / virtual environment for workers at a hotel to improve understanding and essential skills such as communication, cultural awareness etc. This is generally done for subjects needing logical comprehension.

Training on the job is usually used to train and support workers in their workplaces. The tasks can be represented in general, and a shadowing and/or a buddy system can be improved in the team.

For training workers, safety training is another critical factor. This helps staff understand how to ensure their own safety and that of the clients in the event of an emergency.

Training for higher roles, Training on new elements and processes to increase productivity is critical for employee development. This is also about building capacity for the next stage of positions.

Performance Management, It is necessary to follow the following steps for an efficient performance management programme

Know the organisation's context, it is crucial to be able to relate the organizations' complete strategy and path (vision and task) to employee success in an efficient success evaluation. We should eventually help the business achieve its objective of rising customer loyalty and becoming the best five-star hotel in Auckland. We should be able to relate the success of the company.

Defines employee expectations at the outset of the success cycle by ensures that employee goals are consistent with the targets and objectives of the entire company.

Goals should be so defined that they are SMART and help set realistic expectations from employees.

Specific What are you going to do and how are you going to do it?

Measurable Establish criteria to measure progress

Attainable Identify goals that are important to the organisation/department and realistic to achieve.

Relevant The goal should help you achieve overall organisational goal

Time-bound Set a time frame for the goal to be achieved

Customer satisfaction ratings, number of complaints, recommendations / kudos received from customers should be measured on employees. These goals would lead to the overall purpose of the company

Peridically review employee results , it is important to regularly review results against defined targets in order to ensure that employees have enough input and time to correct courses. Many organisations, but a systematic mid-year review and year-end review process, spread a continuous feedback period. This leads to good results, feedback and coaching on how to enhance poor performance. Periodic feedback also guarantees that the aspirations and performance realisation of the workers and supervisors are matched and that the two do not experience any end-of-year shock.

During the final year evaluation organisations will rate staff performance, evaluate staff on growth criteria for higher position. Training recognition and improvement requires basis performance. This helps to assess the education and skills necessary to improve and/or reinforce the next level of success.

Incentive Compensation Program, Compensation is an essential factor to inspire people to succeed and align themselves with organisational objectives. The right employee behaviour will benefit from an incentive programme.Although the company must retain fair wage levels, some of the compensation schemes may also be implemented.

Monthly employee appreciation systems in different divisions. These can be in film tickets and spa days

Upgrade programme To reserve more rooms and to resell existing reservations to more expensive rooms at higher rates.

Cross-selling schemes, Generation of additional business for restaurants, bars, spas, golf courses and other entertainment venues.