Adara does not seem to be as productive as she usually is. Arleen, her manager, is concerned about her performance. Arleen wants to talk to Adara and solve the problem. Which of the following is the first step Arleen should take in the decision-making process? Select one: a. Generate and evaluate alternative solutions to improve her performance. b. Choose a pheferred course of action for performance improvement. c. Identify and define the problem that is causing the productivity issues. d. Talk to Adara's family. e. Evaluate solutions before consulting Adara. Stating a problem as the need to build a better mousetrap" instead of the need to "get rid of mice" is an example of which type of error in identifying and defining a problem? Select one: a. choosing the wrong problem to deal with b. focusing on symptoms instead of causes c. defining a problem too broadly or too narrowly d. selective perception e. doing the routine rather than the unexpected is the decision-making stage at which people assemble the facts and information that will be helpful for problem solving. Select one: a. Identification and problem definition b. Generation and evaluation of alternative courses of action c. Selection of the preferred course of action and making the "ethics double-check" d. Implementation of the decision solution e. Evaluation of results