Advancement in technology has drastically changed the way we communicate. Using modern technology, people today are able to exchange messages and information online, through texting, and other means such as IM, podcasting, blogging, uploading, sharing, surfing . We clearly see that the way we communicate today is very different from the way people communicated many years ago.

1. Has modern technology improved the way we communicate? In what way?

2. Why is effective communication important in the hospitality and tourism industry ? Give two specific examples that highlight the importance of communication in the Hospitality and Tourism industry.