Sun City Boards has changed dramatically since Tom reached out for help. With your coaching, Tom has developed into an effective leader and communicator. The same can not be said of some of his managers and team leaders. Tom has asked you to structure a series of communication training workshops to develop his managers communication skills and, ultimately, business performance and employee satisfaction. His two requirements: the training should be active and participants should be able to implement learning immediately.

1. As preparation for this discussion, review the Communication and Management section of the module.
2. Conduct additional research on how to develop communicationand listeningskills.
3. Based on your understanding of Sun City Boards culture, operating dynamics and growth plans, develop the outline for a 12 hour communications workshop for managers that will increase their ability to achieve one or more of the four fundamental roles of management communication:
   1. provide clarity
   2. build relationships
   3. create commitment
   4. define expectations