advice on the use of performcance measures for logistics elements of customer service and indicate critical measures for the pick n pay group based on their market conditions

explain the importance of analysing logistics costs for the pick n pay group?

explain the importance of considering cost and services trade-offs?

shoul the pick n pay group consider the use of the following strategies to improve service levels are they already implemented in the organisation?

continous replenishment/

flow thorugh warehousing(cross-docking)

which department is responsible to deal with customer complaints ?