After completing her course on lean six sigma, the operations leader of a university children's hospital decided to improve the neurodevelopment department. Her goal was to increase efficiency and quality for the patients. So, she took the first step of assembling a small team to observe a sample of patients from start to end and map the process. The team produced a map depicting 16 steps. With the outcome of this tool in hand, which of the following is the most appropriate?

• She can analyze each step to determine value-added activities.
• She can see the range of values of crucial measurements and their frequency.
• She can see the relationship between patient satisfaction and efficiency.
• She can determine the causes of the problems patients encounter.
• She can prioritize errors that occur during a patient's visit.