$1.$ NO IMAGE FOR THIS QUESTION. After completing her course on lean six sigma, the operations leader

of a university children's hospital decided to improve the neurodevelopment department. Her goal was to

Increase efficiency and quality for the patients. So$,$ she took the first step of assembling a small team to

observe a sample of patients from start to end and map the process. The team produced a map depicting

$16$ steps. With the outcome of this tool in hand, which of the following is the most appropriate? a$.$ She can

determine the casuses of the problems patients encounters. b$.$ She can see the realtionships between

patient satisfaction and efficiency. c$.$ She can see the range of values of crucial measurements and their

freguency. d$.$ She can analyze each step to determine value$-$added activities $2.$ IMAGE FOR THIS

QUESTION, USE IT TO ANSWER THIS QUESTION. The following is a current state value stream map.

identify what ype of industry this map would come from and what type of processes you would be

improving for the future state map. a$.$ Office: Identify processes that can cause issues most often and work

to remedy them, allowing businesses to find all the processes that could be improved or even removed

entirely $-$ by adopting new technology. b$.$ Office: Identify any bottlenecks that arise from the moment a

customer senters the institution to when that patient leaves. c$.$ Manufacturing: Identiy bottlenecks and

processes that can be improved incrasing overall efficiency and output. PLEASE KEEP ANSWER

ORGANIZED. PUT THE ANSWERS AS $12.$