$1.$ NO IMAGE FOR THIS QUESTION. After completing her course on lean six sigma, the operations leader of a university children's hospital decided to improve the neurodevelopment department. Her goal was to increase efficiency and quality for the patients. So$,$ she took the first step of assembling a small team to observe a sample of patients from start to end and map the process. The team produced a map depicting $16$ steps. With the outcome of this tool in hand, which of the following is the most appropriate?

a$.$ She can determine the casuses of the problems patients encounters.

b$.$ She can see the realtionships between patient satisfaction and efficiency.

c$.$ She can see the range of values of crucial measurements and their freguency.

d$.$ She can analyze each step to determine value$-$added activities

$2.$ IMAGE FOR THIS QUESTION. USE IT TO ANSWER THIS QUESTION. The following is a current state value stream map. identify what ype of industry this map would come from and what type of processes you would be improving for the future state map.

a$.$ Office: Identify processes that can cause issues most often and work to remedy them, allowing businesses to find all the processes that could be improved$-$ or even removed entirely$-$ by adopting new technology.

b$.$ Office: Identify any bottlenecks that arise from the moment a customer senters the institution to when that patient leaves.

c$.$ Manufacturing: Identiy bottlenecks and processes that can be improved$-$ incrasing overall efficiency and output.

PLEASE KEEP ANSWER ORGANIZED. PUT THE ANSWERS AS $1.\_\_\_2.\_\_\_\_\_$