all the qustion same case

Case: Dell Credit operation lends businesses money to buy Dell computers. Previously, the loan process began when a Dell salesperson called Dell's head office to obtain credit approval for a customer's purchase. The first department involved in the process took the credit information over the salesperson's phone and recorded it on credit form. The credit form was sent to the credit checking department, then the pricing department (where the interest rate was determined), and on through a total of five departments. In all, it took the five departments six days to prove or deny the customer loan. Of course, these delays cost Dell business millions of dollars. A significant percentage of customers got their loans elsewhere. Others, frustrated by the wait, canceled their orders, Finally, two Dell managers decided to walk a loan straight through each of the departments involved in the process. At each step. they asked the workers to stop what they were doing and immediately process their loan application. They were shocked by what they found. From start to finish the entire process took just ninety minutes. The six-day turnaround time was almost due to delays in handing off work from one department to another. The solution: Dell redesigned the process so that one person, not five separate departments, now handles the entire loan approval process without any handoffs. All obstacles were identified and addressed. The change was radical and broad that shifted to a new way of doing things. The results were indeed excellent. The credit process approval time was reduced from six to four hours and allowed Dell Credit time to increase the number of loans it handled by 1001 Instructions: Answer all of the following questions Question 21 4 Points List the four organizational change process steps. use edifor cofomotor on Question 21 4 Points List the four organizational change process steps. Use the editor to format your answer Question 22 2 Points Explain how Dell Credit implemented the first organizational change process step. (Please note that this step has two parts, the two parts must be explained]. Use the editor to format your answer Question 23 2 Points Explain how Dell Credit implemented the second organizational change process step. [Please note that this step has two points, the two points must be explained). Use the editor to form your online Question 24 1 Point Explain how Dell Credit implemented the third organizational change process step. Use the editor to format your answer Question 25 1 Point Explain how Dell Credit implemented the fourth organizational change process step. Use the editor to format your