Question: alls per Hour ( Calls / Hr ) > = 1 3 , 0 0 0 , Customer Service Score ( CS Score ) >

alls per Hour (Calls/Hr)>=13,000, Customer Service Score (CS Score)>=88, Job Satisfaction (Job Sat.)>=92, Escalations (Esc.)<=10, Resolutions (Res.)>=94
It is 8.7% lower than the goal
It is 6.3% lower than the goal
It is 5.8% higher than the goal
It is 6.3% higher than the goal
It is equal to the goal
How does the average job satisfaction score compare to the goal?

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