Although the process of evaluating employee performance may seem, on the surface, to be a relatively simple one, the reality is that performance appraisals can be quite complex. One of the issues that highlights the complexity of this issue is that of task versus organizational citizenship behaviour. Drawing on what we've learned this semester, define the difference between task and organizational citizenship behavior and discuss two (2) reasons why these constructs might throw a proverbial wrench into the appraisal process