An increasingly important part of professional telephone skills is the ability to use voice mail systems to
Question:
An increasingly important part of professional telephone skills is the ability to use voice mail systems to the best advantage. Telephone usage patterns and the diversity and the busyness of our lives make it more unlikely that we will have a "live" answer to our phone calls. The ability to leave clear, concise, appropriate and accurate messages is, therefore an essential skill for anyone working in customer service. This assignment will require you to consider what goes into creating an effective message and to demonstrate your ability to do so. I expect a near perfect voice message file that contains the message from you explaining some bad news about a tourism scenario. Your message will be evaluated based on:
the introduction
clarity of the message, delivery, vocal quality
appropriateness of your message & response to the scenario
instructions regarding action to be taken
contact information
the summary and conclusion
reflective paragraph
prepare a short reflective paragraph (around 150 to 200 words) detailing what you found difficult about this task and what you want to remember about voice messaging skills for your professional future.
Voice Mail Scenario
You are the customer service manager of Wonderland. It is 9 a.m. The water park manager has just informed you that due to failure of 2 water pumps of the park, all water slides have to be closed till further notice. It is unlikely that the slides can be re-open before 3 p.m.You have a group of 200 high school students coming at 11a.m. and they have indicated that they will visit the water park.Message the schoolteacher, Mr. Browne, informing him about the situation and your proposed action.
Marketing Research
ISBN: 9781119497639
13th Edition
Authors: V. Kumar, Robert P. Leone, David A. Aaker, George S. Day