Answer ALL questions. Each question carries ONE (1) mark. Choose one alternative that best answers the question.

1. Cohesiveness entails ______________________.

A. Being clear, accurate, open and honest

B. A sense of unity created through sharing clear goals

C. Encouraging feelings of belonging, cooperation, openness and commitment to the team

D. Making sure that established procedures are in place

2. Managers can curb conflict in teams by employing the following interventions except __________________.

A. Reinforcing and supporting desirable behaviour

B. Creating a sense of fairness by ensuring sharing power across teams

C. Ensuring that behaviour between teams is appropriate

D. Promoting individualism between team members

3. Managing change through the use of power to get people to work together describes___________.

A. Power B. Execution

C. Empathy

D. Leadership Degree

4. __________________ defines a group of people pulled together from across departments to deal with a specific issue.

A. Cross-functional team

B. Self-managing team

C. Departmental team

D. Short term team

5. ___________ identifies the major purpose that a team fulfils when providing products and services.

A. Vision statement B. Mission statement

C. Working policy

D. Job description

6. Teams are formed for a purpose of the listed categories except ____________.

A. Corruption

B. Action

C. Advice

D. Project

7. _____________ is the sum total of shared beliefs, values and habits within an organisation.

A. Team management

B. Organisational culture

C. Organisational strategy

D. Behavioural analysis

8. The following are determinants of trust except___________

A. Communication

B. Leadership

C. Sharing of ideas

D. Respect

9. ____________ entails bringing people together to seek and agree on a solution, requiring concessions from both sides.

A. Collective bargaining

B. Negotiation

C. Evaluation

D. Adjourning

10. ____________ entails finding ways to improve products and systems of work.

A. Intervention

B. Creativity

C. Innovation

D. Job design