Answer ALL questions. Each question carries ONE (1) mark State whether each of the following statements is TRUE or FALSE 1. Length, audience expectations and tradition all dictate what you should include in a formal letter. 2. The beginning and end of a message have the least impact on your readers, so spend a few minutes on them when writing a message. 3. We consciously or unconsciously use gestures, tone, posture and other body language that support our verbal message to enhance communication. 4. Companies and organisations send employees on seminars and conferences to discuss problems and find solutions to problems 5. Conventions for passing bad news to business associates are the same in all cultures. 6. Grapevine flourishes when employees do not receive information they want or need. 7. Listening is rather active than a passive process. 8. Informal reports have a higher degree of polish and production quality and they often contain elements not found in formal reports. 9. Oral communication is best when you need to encourage interactions, express emotions, or monitor emotional responses. 10. Schedule less of practice time whenever you are developing a highprofile presentation.