SECTION A MULTIPLE CHOICE QUESTIONS [10 MARKS] Answer ALL questions. Each question carries ONE (1) mark. Choose the best alternative answer.

1. Which of the following methods is used to address an individuals underlying psychological problems? A. Counselling B. Mentoring C. Coaching D. Development

2. _________________ means the exchange of views about an available subject using language for mediation purposes. A. Pedagogy B. Socialization C. Interaction D. Collaboration

3. It is imperative for learners after demonstrating the desired performance that they maintain and practice that desired performance. This is commonly known as ____________. A. Distributed practice B. Performance management C. Intellectual continuation D. Information display

4. Which of the following is measures management tool used to develop organizations human capital? A. Learning B. Mentoring C. Coaching D. Training

5. A mentor who says this to his/her mentee, it is great that you exceeded your required performance, and this means you deserve a bonus at the end of our business year instils a/an __________________. A. Positive reinforcement B. Negative reinforcement C. Appraisal method D. Favoritism practice

6. Which of the following is not a stage underlying mentoring/coaching? A. Needs assessment B. PESTL analysis C. Identification of employee with needs D. Implementing the programme

7. A planned and organized entity that is engaged in economic activities in order to provide goods and services is known as ______________ A. Business enterprise B. External environment C. Employment D. Business plan

8. An attempt to correct the diagnosed problem defines _______________ A. Design B. Audit C. Intervention D. Goal Setting

9. When is Self SWOT essential in the phase of establishing a consulting enterprise? A. Evaluation B. Setup C. Execution D. Monitoring

10. A _______________ lacks closeness in terms of detailed familiarity at personal level. A. Project B. Personal introspection C. Technical relationship D. Social contract

SECTION B: TRUE OR FALSE QUESTIONS [10 MARKS] Answer ALL questions. Each question carries ONE (1) mark. State whether each of the following statements is TRUE or FALSE.

1. In research, the investigator uncovers facts and later implements a generalization before the formulation phase.

2. A person demonstrates certain outcomes outlined in the objectives after the learning process.

3. Behaviorism stresses the importance of internal environmental influences on human behavior.

4. The functional knowledge and skills that a trainer has defines Business Competencies.

5. A change agent has a distinctive role of influencing and supporting change. 6. Motivation is the willingness to expend energy.

7. Job rotation relies on the exposure of an employee to perform work in a different setup to enable the employee to develop preferred skills and attitudes.

8. The process of controlling behavior by manipulating its consequences rests on B.F. Skinner and E.L Thorndike.

9. The evaluation process is useful in assessing the degree to which the objectives have been comprehended.

10. One shortfall underlying the internal consultancy is that the time and material costs are mostly less.