Answer all the questions given below the case studies. For every question given, it should be answered with minimum three hundred (300) words and maximum four hundred (400) werds per question. When a large organisation like Oman air, they are likely to have a large number of employees. They have over 15000 employees, this large workforce comprises a diverse mix of people who bring a range of skills, attributes and personalities to the workplace. They are employed in the Group's Homebase in Oman and in as many as 60 diverse locations, all around the world. There are more than 60 check-in staffs working in Muscat international airport. Check in staff must complete 12 hours in their shifts, as they have been working together for long they are helping each other on exchanging the shift between them. Mohammed is one of the oldest check-in staff who was loved by all the employees in the company. While he was working like every single day his colleagues realised that he was thinking a lot and he doesn't talk like usual. One day he was arguing with a customer because of one kilo over the weight, his colleague told him it's ok if its only one he shouted do you want to teach me the way am working. His colleague was very embarrassed on front of everyone, the customer asked to see the manager, the manger was hearing the customer complain then he told Mohammed to pass the one KG so the customer can go, Mohammed replied do it yourself I will not and he lift the check in desk. The manager was very angary form Mohammed's reaction so he called the HR manager and told him about the situation and he should give him a warning for such a reaction on front of the customer. HR manager called Mr. Mohammed the next day morning to find out why his reaction was like this as he was a very good worker and there were no complain against you since you started working here 7 years ago. Mr. Mohammed told him that he can't concentrate in the work because my little daughter recently diagnosed with brain cancer and I don't know what to do and how can I help her with what she will go through QUESTION NO:1 You should suggest programs designed to provide counselling to Mr. Mohammed emotional or personal problems and justify your answer. (programme suggested 5 marks, justifying the programme cheesed 5 marks) QUESTION NO:2 from the above case study analyse the performance issues and how it could to be improved in Mohammed's performance ( 5 marks) Prepare a Written Improvement plan for Mr. Moahmmed