• Answer the following questions clearly by providing examples wherever possible.
• Your answer will be assessed based on:
  • The extent to which you have answered the questions concisely, clearly, and completely.
  • Level of comprehensiveness (too much can be almost as bad as too little).
  • Depth and insight demonstrated, and examples provided.

1. New information system applications require that individual routines and business processes change to achieve high levels of organizational performance. Why is this change so difficult in an organization? (5 marks)
2. The retail home improvement chain you work for has noticed that one of its brands of faucets is not selling nearly as well as anticipated. What information systems of the business will you use to determine the reason for the poor sales? (2 marks) Discuss what information you will retrieve from which system. (1 marks) Which of the information systems will be most important for your analysis? (1 mark) Which of the systems will be least important?