Answer the questions associated with this assignment.

Answer the questions associated with this assignment. All work should be original. No definitions copied from the internet, textbook, or other classmates. You are to use your own words. Work will be checked for plagiarism. Building Performance Management through Employee Participation A process of performance management is devel- participation is in the effective management of oped in companies to better shape how employees human resources, particularly when developing a execute their job responsibilities and complete viable performance management system. their work. Ideally, employees should feel com Several key changes were made to the perfor- fortable with this process, believing that the mance management system based on the feedback communication occurring between managers and received from managers and employees. In par- workers facilitates the completion of important ticular, inconsistencies in the administration of the workplace goals. Unfortunately, many employees performance management system, problems with become dissatisfied with how their organiza- the rating techniques and forms, and various chal- tions encourage goal-directed behavior, which can lenges linking pay to performance were specifi- result in poor job attitudes, decreased motivation, cally targeted as part of the redesign effort. Such and reduced effort on the job. These negative fac- reflection and self-assessment prompted a number tors lead some companies to seek alternative ways of specific improvements to management of job to design and implement performance manage performance within the company. Evaluations ment systems so that employees are encouraged to are now based on narratives, various metrics of work hard in their jobs. accountability, and job goals. Further, feedback is Jewelers Mutual Insurance Company (JMI) provided to employees on a quarterly basis, com- is one such company that has actively improved pensation is more strongly linked to individual its performance management approach, and the effort, and the performance management system results have been very encouraging. Employees functions in concert with the other elements of were initially dissatisfied with the feedback and human resource management. The changes made goal-setting approaches that were being utilized to the performance management processes at to manage job performance, so company lead- JMI Company demonstrate how human resource ers decided to involve employees in the redesign professionals can work with other staff members efforts to create a more viable program that to create a system that excites employees and, would be satisfactory for all the parties involved. ultimately, yields greater job performance. An outside consultant started the process by inter- viewing top leaders in the company, and focus QUESTIONS groups were used to solicit feedback from various other members of the organization. By utiliz- 1. Discuss how this case illustrates how greater ing a more participative and inclusive approach, support for a performance management the company was able to identify the problems system can be developed through employee with the current performance management system participation and generate greater support for the proposed 2. Identify some of the ways that performance changes that would ultimately fix these issues. management systems can be improved based This case illustrates how important employee on the experiences at JMI