Answer this question like a report

Introduction to KFC in Sydney CBD and Service Problem

KFC$,$ an internationally renowned fast$-$food chain known for its fried chicken, operates multiple outlets in Sydney's Central Business District $($CBD$).$ Founded in the United States in $1952,$ KFC has grown to become a part of Yum! Brands, with a strong global presence, including numerous locations in Australia. However, KFC in Sydney CBD faces a pressing service issue: inconsistent food quality and delayed service. This problem is critical as it directly affects customer satisfaction and loyalty, key factors for success in the highly competitive Sydney CBD market.

Inconsistent food quality leads to varied dining experiences, where customers may receive subpar meals, which can diminish their trust in the brand. Additionally, delays in service contribute to a frustrating customer experience, which can result in negative feedback and reduced repeat business. The ramifications of these issues extend beyond individual customer dissatisfaction, impacting KFC$\text{'}$s operational efficiency and profitability. To address these concerns, it is essential for KFC to enhance service consistency and speed. By resolving these issues, KFC can improve customer satisfaction, strengthen its market position, and ultimately drive business success in the bustling Sydney CBD$.$

Following the introduction part above

Service problem analysis

What service marketing theories can be used to analyse and evaluate the problem? Include a service blueprint identifying moments of truth and pain points and a servicescape in your analysis.

You could consider gaps such as Knowledge gap, Policy gap, Delivery gap, Perception gap, Communication gap, Service quality gap