Question: Appendix D ( the Appendices follow Chapter 1 9 page 5 9 9 ) includes a sample marketing plan for Hillside Veterinary Clinic. Look through

Appendix D (the Appendices follow Chapter 19 page 599) includes a sample marketing plan for Hillside Veterinary Clinic. Look through the "Customer Analysis" section.
How does the marketing plan segment the market?

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