Application Case* The Mentorship Program at TVH older people. We have worked together successfully for more than 30 Group Thermote \& Vanhalst (TVH) is a global organization that spe- years, and I hope that you will deal correctly with this situation." expansion presents Paul Sanders, HR Director at TVH, with a tough prob- putting a lot of effort into teaching newcomers the tricks of the trade, lem. It doesn't have a system to capture, store, and leverage employees' but the older workers were now becoming upset because of the career knowledge. There is a massive inflow of young people who lack techni- opportunities given to the newcomers. Paul believes that an insufficient cal know-how, and specialized knowledge is lost when older employees transfer of knowledge is at the heart of many issues at TVH. How can leave the company. In order to deal with this problem, Paul Sanders he optimize his system to manage knowledge efficiently? introduced a mentorship program. This program helps older employees Questions transmit their knowledge and know-how to younger employees. Paul re- 8-18. If you were Paul Sanders, how would you deal with the issues alizes that the transition to the mentoring system has not gone smoothly raised in the letter? when he gets a letter from Freddy Jacobs, one of his most respected 8-19. What would make the mentoring program a success? How employees. Freddy challenges him by saying, Lately we are doing nothwould you define success and failure? ing but explaining work processes to the young guys. Our own work has 8-20. Under what circumstances would you choose these training never seen a forklift truck in his life, but he started off in charge of three processes