Arena Simulation Exercise 6-17

In Exercise 4-22 (with stafing ixed at the original levels), the airline noticed that a lot of the people who opt for the manual check-in really dont need the extra services there and could have used the automated check-in. Instead of the original 35% and 50% that go to manual and automated, respectively, suppose that through more effective encouragement from people with red blazers and loud voices, it could be made 10% and 75% instead. (There probably are 10% of passengers who genuinely need the extra services of manual check-in.) How would this shift in passenger attitudes (or maybe bravery) affect average total time in system of passengers? Base your comparison on 200 replications of the model in each coniguration.