Question: As a research assistant, you need to develop a measurement scale for your study on service recovery on restaurant industry. Based on the previous research

As a research assistant, you need to develop a measurement scale for your study on service recovery on restaurant industry. Based on the previous research ( Kau and Lou, 2006), please develop the measurement items to measure the constructs of procedural justice, word-of-mouth and loyalty for the restaurant industry. Paper at Lecture 7 Readings"

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