As Ethel was pulling out of a mall entrance, her car was hit by a UPS truck.
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Question:
As Ethel was pulling out of a mall entrance, her car was hit by a UPS truck. At that point, she swore to never use UPS again. In terms of the messages that stakeholders receive, Ethel received a(n) _________ message.
Functional
Planned
Service
Unplanned
Product
Related Book For
Andersons Business Law and the Legal Environment
ISBN: 978-0324786668
21st Edition
Authors: David p. twomey, Marianne moody Jennings
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