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Read the PROBLEM SOLVING Case What Makes a Work Environment Creative?AT THE END OF CHAPTER 08IN THE TEXTBOOK

Questions

1.Its often said that the ability to see the big picture, or the way in which a solution might affect the rest of the company, is another ingredient of creative problem-solving. Do you think Christensens subordinate was able to see the big picture in the challenge she gave him? Why or why not? How would this ability contribute to creative problem-solving?

2.If you were the employee in this case, are there any other resources you would have liked to haveto assist you in coming up with a solution? If so, what are they? How would you obtain them, and how would they help you?

3.Working with one or two other students, apply what you learned from the case and the chapters to brainstorm a problem similar tothe one Christensens subordinate faced, but image the department you must become familiar with operates as a virtual tem, none of whose members work in the same location as you. List as many potential solutions as you can. Which one is the most feasible?