READ THE PROBLEM SOLVING CASE "Referring the Referees of the Atlantic Coast Conference" AT THE END OF CHAPTER 01 IN THE TEXTBOOK Questions 1. Which supervisory skills seem to be most important to Clougherty's jobs? Why? 2. What types of responsibilities does he undertake? Read the PROBLEM SOLVING Case "Fitting in with an Established Team" AT THE END OF CHAPTER 03 IN THE TEXTBOOK Questions - 1. What is the problem as Enrique probably sees it? What do the other nurses think is the problem? What is likely the real problem or problems with this team? 2. What could you as a supervisor do to better integrate a new team member who is valuable and qualified like Enrique but different in age and sex from the other members? 3. Draft a list of three things you can do in the short term to address the team -building challenges you and your subordinates face, and three things you can do in the long term.

Read the PROBLEM SOLVING Case "Uber and EEOC Settle Sexual Harassment Investigation" AT THE END OF CHAPTER 05 IN THE TEXTBOOK Questions - 1. In what ways did pursuing a strategy of growth at all costs make it more likely that Uber's culture would suffer? Do you believe this is a problem particular to tech industries? Why or why not? 2. What fair employment practices do you think Uber overlooked in its early years? Is it still undervaluing any of the principles described in this chapter? 3. What else should Uber do to ensure that it permanently changes it corporate culture? Read the PROBLEM SOLVING Case "What Went Wrong at Volkswagen?" AT THE END OF CHAPTER 07 IN THE TEXTBOOK Questions - 1. Volkswagen's annual report explains that, "The Volkswagen Group consists of two divisions: the Automotive Division and the Financial Services Division. The Automotive Division comprises the Passenger Cars, Commercial Vehicles and Power Engineering Business Areas." Does this description sound more like a functional, product, geographic, or customer structure, or some combination of these? 2. Do you think the responsibility for complying with emissions testing was delegated too far down the company's reporting structure? Why or why not? 3. If you were advising Volkswagen on what needs to change internally in response to the emissions scandal, what would you suggest?

Read the PROBLEM SOLVING Case "What Makes a Work Environment Creative?" AT THE END OF CHAPTER 08 IN THE TEXTBOOK Questions - 1. It's often said that the ability to see the big picture, or the way in which a solution might affect the rest of the company, is another ingredient of creative problem-solving. Do you think Christensen's subordinate was able to see the big picture in the challenge she gave him? Why or why not? How would this ability contribute to creative problem-solving? 2. If you were the employee in this case, are there any other resources you would have liked to have to assist you in coming up with a solution? If so, what are they? How would you obtain them, and how would they help you? 3. Working with one or two other students, apply what you learned from the case and the chapters to brainstorm a problem similar to the one Christensen's subordinate faced, but image the department you must become familiar with operates as a virtual tem, none of whose members work in the same location as you. List as many potential solutions as you can. Which one is the most feasible?