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When a caller asks to be transferred, which of the following options is the most polite thing to say? Select the single best answer: A. "Hang on." B. "Hold on." C. Just putting you through." D. "One moment please, as I transfer your call." E. Don't say anything. Just transfer the call. Which of the following is the behavior of hostile customers? over Select the single best answer: A They will listen to everything you say, but they won't want to commit to a purchase B. They like to thoroughly analyze and ponder your presentation, and usually end up telling you that they want to think it O. They need the details, components, and exact procedures D. They will want to know the price right up front E. They make it clear that they have a grievance, or they will complain or disagree with you. In general , they let you know that they don't want to hear what you have to say A customer tells you that she can't find her invoice on the company's website. She asks you to walk her through it so she can get acquainted with the website's layout and functions, but you know this might take a bit of time. Which of the foliowing statements presents the most appropriate response to this suston? Select the single best answer: A. You tell the customer that there is an online tutorial on how to manage the account online and that she should take a look at it B. You propose that instead of guiding the customer over the phone, you send her an email with the invoice that she wants C. You tell the customer that you don't have the time to guide her rough each step and that she should call later for help D. You tell the customer that the website is user-friendly and that she should try again because she'll definitely find the invoice this time E. You tell the customer that you'll gladly help her, and you tell her step by step where she should go and what she should dick in order to have access to her invoice and her voice history. After you linishi helping her, you also offer to email the invoice, and you let her know that there is an online tutorial available that can help her to get accustomed to the website