atch the each concept to its appropriate description. - Use this part of your oral presentation to capture listeners' attention and get them involved, to identify yourself and establish your credibility, and to preview your main A recommendations points. B. action You should motivate action in this part of a persuasive request. Cintroduction opening D.goodwill Business communicators should use this organizational pattern to deliver bad news when the news will be personally upsetting, will provoke a hostile reaction, will threaten . secondary the customer relationship, or is unexpected. F. plagiarism G. closing Hindirect After defining the purpose of a report, a writer must think carefully about who will read it. Business researchers should consider both primary and this type of audiences, which might include upper management and people in other departments. On a rsum describe your work experience forcefully and persuasively by using this kind of verbs such as designed, calculated and managed. A formal report includes findings, conclusions, and with the goal of solving a problem. This term refers to using the ideas of someone else without giving credit, which is unethical The closing of a negative-news message should include a pleasant statement that promotes