Match the each concept to its appropriate description. Use this part of your oral presentation to capture listeners' attention and get them involved, to identify yourself and establish your credibility, and to A. plagiarism preview your main points B. closing You should motivate action in this part of a persuasive request. C. recommendations Business communicators should use this organizational pattern to deliver D. secondary bad news when the news will be personally upsetting, will provoke a hostile E. action reaction, will threaten the customer relationship, or is unexpected. F. goodwill After defining the purpose of a report, a writer must think carefully about who will read it. Business researchers should consider both primary and this type G.indirect of audiences, which might include upper management and people in other H. introduction/opening departments On a rsum describe your work experience forcefully and persuasively by using this kind of verbs such as designed, calculated, and managed. A formal report includes findings, conclusions, and with the goal of solving a problem This term refers to using the ideas of someone else without giving credit, which is unethical The closing of a negative news message should include a pleasant statement that promotes