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Messaging and Texting at Work

Instant messaging and texting have become powerful communication tools. Both are used to quickly exchange short messages and can

handheld devices. Understanding the proper protocol for instant messaging and texting in the workplace will increase your professional

improve your communication.

Instant messaging allows you to communicate

and is like a

Consider the scenario, and then answer the question.

Your supervisor is considering encouraging your division to use texting to avoid voice mail overload. He is interested in how texting

works and asks you to identify the drawbacks of using texting in the workplace.

What drawbacks will you mention to your supervisor? Check all that apply.

Speedy response time is difficult.

Texting can be inappropriately used.

Tracking and recovering business text messages is difficult.

Instant messaging and texting can save time and simplify communication with coworkers and customers. Before using either on the job, $|$

sure you have permission. If your organization does allow instant messaging or texting, you should follow best practice guidelines.Instant messaging allows you to communicate

and is like a