B B T IC X X 2. The atmosphere just isn't the same anymore, and the place is losing customers. Staff in the restaurant that you used to visit often are less helpful and friendly than they once were. The quality of service that you receive has fallen sharply. Why? Use the field map in Figure 1.1 to find possible explanations for this poor performance. POSTLE The Political Economie Social Technological tagal, and telepat Content individual factors Grow factors Management and organisation faction Leadership practions Organisational effectiveness quality of working te PESTLE The Political Economic, Social Technological, Legal and Ecological context Individual factors Group factors Management and organization factors Leadership process factors organizational effectiveness quality of working life the organization's past present, and future Figure 1.1: A field map of the organizational behaviour terrain