Question: Based on the case study Chipotle Mexican Grill: Quality At Stake Please answer the following questions accurately and thoroughly. Identify and give specific examples of

Based on the case study Chipotle Mexican Grill: Quality At

Stake

Please answer the following questions accurately and thoroughly.

  1. Identify and give specific examples of the different costs of quality incurred by Chipotle in dealing with this quality crisis
  2. Make recommendations (with rationale for your suggestions) to the CEO of Chipotle on actions the company can take to restore shareholder and consumer confidence.
  3. Do you think Chipotle's process control and quality control practices were adequate? What were the main shortcomings of the processes?

Chipotle Mexican Grill: Quality at Stake

This case was written by Barnali Chakraborty, under the direction of Debapratim Purkayastha, IBS Hyderabad.

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