Question: Based on this data, which dimensions of quality would be in the Areas for Improvement quadrant? (select all that apply) Average Expectations Average Perceptions Tangibles

Based on this data, which dimensions of quality would be in the "Areas for Improvement" quadrant? (select all that apply)

Average Expectations

 Average Perceptions
Tangibles 6.7 4.2
Reliability 4.3 3.8
Responsiveness 7.0 3.1
Assurance 3.8 2.9
Empathy 4.7 2.2

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