Question: Based on this data, which dimensions of quality would be in the Relative Strengths quadrant? (select all that apply) Average Expectations Average Perceptions Tangibles 3.3

Based on this data, which dimensions of quality would be in the "Relative Strengths" quadrant? (select all that apply)

Average Expectations

 Average Perceptions
Tangibles 3.3 3.5
Reliability 7.0 5.1
Responsiveness 5.4 1.8
Assurance 1.6 3.3
Empathy 3.9 2.4

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