Question: Basic Process Analytics A diagram of a service process is given below. The process runs on the J.LT principle (in other words customers cannot leave

Basic Process Analytics A diagram of a service process is given below. The process runs on the J.LT principle (in other words customers cannot leave the waiting room and start through the process at Operation I more often than the process can finish them.) Note that the abbreviation "custs" stands for customers Clerk A Clerk B Clerk C Clerk D Clerk E 4 034140024 A OP 1 OP 2 OP 3 OP 4 OP 5 LL 7 custs/hr 9 custs/hr 5 custs/hr 10 custs/hr 6 custs/hr Question 10 If the arrival rate rises from 3 customers per hour to 9 customers per hour, what is the new thruput of the process? 1 pts 09 custs/hr O 5 custs/hr 7 custs/hr 10 custs/he D Question 11 1 pts If the arrival rate rises from 3 customers per hour to 9 customers per hour, what is the new overall average utilization of the process? 74% O 87% 8296 67% 91%

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