Below are examples of industry$/$professional codes of practice and $/$or policies and procedures regarding relationship management. Match the definition to the term.

For each definition, select an option from the dropdown below it

This is a nationally consistent legislation that is designed to protect consumers and ensure the finance and credit industries operate in an ethical manner, according to professional standards.

This is when a business makes claims or representations that are likely to create a false impression in consumers as to the price, value or quality of goods or services on offer. This is against the law.

This is a way of conducting your business where there is a commitment to always act with honesty, integrity and with the best interests of your clients in mind, while helping your clients to achieve their financial aspirations.