Big Bob's Burger Barn would like to graphically depict the interaction among its lunch-ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter. Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to Counter Employee. Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employee, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer.

Which employee is most visible to the customer?

A. Grill Employee

B. Counter Employee

C. Fry Employee

OK