Question: BSBLDR511 - Develop and use emotional intelligence Identify and describe one example of cause or trigger of a positive emotional state and one cause or

BSBLDR511 - Develop and use emotional intelligence

Identify and describe one example of cause or trigger of a positive emotional state and one cause or trigger of a negative emotional state at work.

How can a person use the awareness of these triggers to control his/her responses and achieve positive outcomes, especially with respect to his/her impact on others and their work performance?

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