BUS 366 LEAN PRODUCTION MANAGEMENT

ASSIGNMENT 5

Quality Function Deployment

1. Assume that you are the Lean Manager in a coffee shop that serves to a diverse group of customer that includes various age segments. You are in a position to improve the service quality based on customer needs and expectations.

Using QFD methodology develop a House of Quality (HoQ) that includes:

1. Customer needs and expectations
2. Technical requirements to meet customer needs
3. Planning matrix
4. Relationship matrix
5. Technical correlation matrix
6. Customer evaluations

Following the steps of HoQ, Determine which 1) customer needs and expectations and 2) technical requirements are relatively more important.

Total Productive Maintenance

2. In a 480 minute shift, the production speed is 98 units per minute on a machine rated at 100 products per minute. Planned downtimes and breakdowns are 82 minutes and 30 minutes, respectively. Total number of good production is 32,000 units. 1255 units are rejected in an 8-hour shift. Calculate availability, performance, quality, and OEE scores.

3. Based on the information given below, calculate availability, performance, quality, and OEE

Planned run time : 18 hours

Set up time : 2 hour

Breakdowns : hour

Theoretical rate/hr : 150

Theoretical production : 5000 units

Actual production : 4500 units

Quality rework : 120