Business Letter and Email For this assignment, you will compose one business letter and one email from the following scenarios. These are writing situations you may come across in the professional world. For each of these situations, consider the significant elements of the rhetorical situation (audience, purpose, genre, context) as you write. Assignment: Write one standard format business letter on one scenario of your choice AND one email from another scenario. Choose one of the following to write your Letter: Claim Letter: You manage a small health and fitness club that leases space from a corporate commercial real estate company. Recently the club experienced a serious leak in the ceiling of the mens locker room. You contacted the property management company to report the problem, and while a repairman did come and evaluate the leak, after 72 hours it has still not been fixed. Because of the effects of the leak, you have had to close down the mens locker room completely. Health club members are complaining and attendance is down. Inventing any reasonable details, write a claim letter to the property management company describing the problem and stating what you expect them to do to resolve it. YOU: Manager of Fitness Center AUDIENCE: the Corporate Commercial Real Estate company you rent the space from PURPOSE: to get them to fix the problem ASAP Bad News Adjustment Letter: You work as an assistant to the manager of a distributor specializing in small parcel delivery. Your manager recently asked you to respond to a complaint regarding delivery of some medical supplies. Specifically, the customer was on vacation, and, having realized that he forgot his insulin, ordered some for overnight delivery. According to your driver, the parcel was delivered the next day at 1:48 pm. The driver knocked on the door of the condo, but there was no answer. The driver therefore left the parcel with the front desk, which is in keeping with policy for vacation condos. Rather than refrigerating the insulin, however, the condos front desk put it in their office freezer, rendering it useless. The customer is now requesting compensation from you, the shipping company, for improper delivery of the ruined insulin. Inventing any reasonable details, write a letter denying the customers initial request, but offering any appropriate secondary adjustments. YOU: Assistant Manager of parcel delivery firm AUDIENCE: the customer whose insulin was ruined and who wrote the letter PURPOSE: write a letter explaining the situation, persuading the customer that your company is not responsible and suggesting that they contact the vacation condo for compensation Sales Letter to Potential Clients: You are a newly hired financial planner for a well-respected finance firm and you need to write a letter introducing yourself and your qualifications to potential clients. The purpose of this letter is to try to build your client base. You may want to offer a free financial checkup or retirement readiness check. Your letters goal could be simply trying to get clients in to meet with you and pitch them harder then, or it could let potential clients know everything you can do for them. YOU: newly hired financial planner AUDIENCE: list of friends, friends of friends, family members, friends of family members, and acquaintances PURPOSE: to get them to come to your office for either a free financial checkup or a retirement readiness check and to then persuade them to be your client Choose one of the following to write your Memo or email: Workplace Memo Email to Employees: Youre the security chief at a small manufacturing plant that makes small metal hand tools. Management has recently told you that many tools have disappeared. According to company record, the plant produces approximately 50,000 per day, but an average of only 49,700 are actually being shipped out (some days only a few are missing, sometimes several hundred). After investigating multiple possibilities, you have concluded that employee theft is the only remaining explanation. You have decided to install a metal detector at the employee exit that would catch anyone trying to smuggle tools out of the factory. Anyone caught stealing will immediately be fired and reported to the police. You need to inform the employees about this change, but you dont want to create an atmosphere of hostility. Write an email to the plants employees explaining the policy change, its rationale and implementation, and the consequence for refusal. YOU: security chief AUDIENCE: all employees of manufacturing plant PURPOSE: to inform employees about the new exit procedures and why you have implemented this Workplace Email to Supervisor: You have been working in sales at a medical supply company for two years. Your supervisor has recently denied your request for a 5% annual salary increase, citing the weak economy. However, the company itself has experienced considerable and steady growth in profits over the past 5 years. Your personal sales numbers are in the top 10% of the company, and you are single-handedly responsible for 40% of the sales in your division. Company policy dictates that you any salary-related complaints or requests must be put in writing. Compose an email to your supervisor that protests his decision and makes an argument for why you should receive your requested raise. YOU: salesman at medical supply company AUDIENCE: your supervisor PURPOSE: to persuade him to change his decision denying you a raise