Question: Calculate the Cycle Time efficiency and WIP for the below helpdesk business process Helpdesk tickets arrive with a rate of 5 tickets per day. 70%

Calculate the Cycle Time efficiency and WIP for the below helpdesk business process

Helpdesk tickets arrive with a rate of 5 tickets per day. 70% of all issues are known issues. 80% of all solutions succeed. Helpdesk employees work 8 hours in a working day.

Doing cycle time and processes time separately then dividing them is what I want please.

Calculate the Cycle Time efficiency and WIP for the below helpdesk business

IN5.369 - BPM hesigriment 2 - Due date: See Dlacktodsrd To le submitted Den Blankbourd, in teams - Helpdesk tickets arrive with a rate of 5 tickets per day. * 7 7as of zil kans ane known issucs. - 80\% of all 50lution sucreped. - Helpdesk empioyees work 8 hours in a working day

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